Privacy Policy

The information in your customer account is only used within the framework of your commercial relationship with

Under no circumstances will this personal information be shared with a third party. Your personal information is protected, is not resold, it is strictly confidential.


Your personal information such as your NAME and FIRST NAME are used for:

- Managing your order

- Sending information about your order

- To protect you from possible fraud

- To discover what you like while browsing.

Your personal information such as your BANK CARD NUMBER is used only for:

- Payments and possible reimbursements

- To protect you from possible fraud.

We keep the history of our exchanges with the customer in order to provide you with the best customer and after-sales service.

We keep your data in the case of a survey or competition in order to be able to designate a winner and manage the management of the survey or competition.

Your personal information is protected, is not resold, it is strictly confidential.

We only share them with:

- Shipping company for your orders

- State authorities for fraud management.

All information is encrypted and anonymous and is not shared, it will also be deleted if we do not use it.

The information will be kept as long as your account remains active with us or for example the time it takes to process your order or respond to your request to our customer service.

You can ask us to delete them at any time, but in the event of fraud or seizure by state authorities we must keep them for legal reasons.

You may receive newsletters and advertisements from us regarding our news. You can unsubscribe at any time by sending us an email to

We also inform you that we use the social networks Facebook & Instagram to distribute advertising.

If you are in contact with one of our advertisements, this may follow a visit to our website or a simple targeting offering you to discover KLÉOPHÉE.

By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.